Shipping and returns

Getting your order

Each part shows the ways it can reach you: shipping, local delivery, or pickup at our shop. One order can mix them. Before you pay, checkout shows the choices for your address, what each costs, and when to expect it.

Shipping

• We ship to all 50 states, Washington, D.C., Puerto Rico and military addresses (APO, FPO and DPO). We don’t ship outside the United States.
• Orders paid before the day’s cutoff on a shipping day leave that day. Checkout shows the cutoff and when your parts should arrive.
• Arrival dates come from the carrier and can’t be guaranteed.
• You can follow every order on your Orders page.

Local delivery

We deliver to addresses near our shop on set delivery days. Checkout tells you whether your address is in our delivery area, what delivery costs, and the day we’ll bring your parts.

Pickup

Choose pickup to collect your order at our shop, 12403 West Colonial Drive, Winter Garden, FL 34787, during pickup hours. We’ll let you know when it’s ready, and we’ll hold it for you. If it’s still waiting after a week, we’ll check in with you.

Damaged, wrong or missing

If your order arrives damaged, has the wrong part in it, or doesn’t arrive, tell us within 7 days of delivery or of the day it was due. Please keep the box and packing so we can claim from the carrier. We’ll send a replacement or refund you in full, including shipping.

Returns

You can return a part within 30 days of getting it.

• It must be unused and uninstalled, in its original packaging.
• We can’t take back used or installed parts, except under our guarantee or fit promise below.
• Contact us before you send a return so we can tell you where to send it, or bring it to our shop.
• You pay to ship a return back to us, unless we made a mistake.
• There’s no restocking fee.

Once we receive and check the part, we refund its price and sales tax to the card you paid with. Your bank may take 5 to 10 business days to show it. We refund the original shipping or delivery charge only when the mistake was ours.

Our 90-day guarantee

We guarantee every part we sell against defects in material and workmanship for 90 days from the day you get it. If a part fails from a defect in that time, we’ll refund it in full, even if it has been used. The guarantee doesn’t cover normal wear, damage from misuse or accidents, or a part installed incorrectly or on a machine it doesn’t fit.

Our fit promise

If we told you a part fits your machine and it doesn’t, send it back or bring it to our shop, and we’ll pay the shipping both ways. We’ll correct the model on your machine or our fit information, whichever was wrong, and send you the part that fits. If that part costs more or less, we’ll charge or refund the difference. We do this once for each order; after it’s corrected, the usual return rules apply.

Cancelling an order

To cancel, contact us before your order ships or is ready for pickup, and we’ll refund it in full. After that, you can return it as described above. Subscriptions are covered in our Terms of sale and use.

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