Privacy policy

Who we are

This site is run by Main Street Mower Inc (“Main Street Mower”, “we” or “us”), 12403 West Colonial Drive, Winter Garden, FL 34787. This policy explains what we do with your information when you browse the site, add your equipment, or buy from us.

What we collect

• Your account: your name, and the email address or phone number you sign in with. If you sign in with Google, Google shares your name and email address with us.
• Addresses and phone numbers you give us for shipping, delivery and pickup.
• Your orders: what you bought, how it reaches you, and what you paid.
• Your equipment: the machines you add, with their brand, model, serial number, hours, notes, photos and sticker codes.
• Your card: you type it into a form from Stripe, our payment processor. We never see or store the full number, only its brand, last four digits and expiry date, so you can recognize it.
• Requests you send us, such as asking us to find the parts for a machine.
• Technical information: like every website, ours records your IP address, browser and the pages you open, to keep the site running and secure.

How we use it

• To take payment for your orders, work out sales tax, and get your parts to you.
• To show the parts that fit your machines.
• To email you about your orders and text you sign-in codes.
• To answer your questions and help when something goes wrong.
• To prevent fraud and keep the site and your account secure.
• To keep the records that tax and other laws require.

We don’t sell your personal information, we don’t use it for advertising, and we don’t send marketing emails or texts.

Adding equipment as a guest

You can add your machines before you make an account. The site gives your browser a guest account to hold them, and when you sign in they move to your own account. Guest accounts nobody uses for 30 days are deleted, along with what was added to them. A guest’s cart stays in their browser.

Reading your photos with AI

When you add a machine, you can photograph it and its model plate. We send those photos to Anthropic’s Claude AI, which reads the brand, model and serial number so you don’t have to type them. You check what it found before anything is saved. Anthropic handles the photos for us under its commercial terms and doesn’t use them to train its AI.

We also use AI to research which parts fit which machines. That research works from our catalog and manufacturers’ information, not from your personal information.

Texts and emails

If you sign in with your phone number, we text you a one-time code each time you sign in. Google’s Firebase sends these texts for us, and your carrier’s message and data rates may apply. We don’t send any other texts.

We email you about your orders, such as your confirmation and updates on getting your parts to you. Resend delivers these emails for us. They’re part of the service, so they don’t have an unsubscribe link.

Who we share it with

We share your information only with the companies that help us run the shop, and each gets only what it needs to do its job:

• Google Firebase hosts the site, signs you in, sends sign-in codes, and stores your account, equipment and photos.
• Google Maps Platform suggests addresses as you type one.
• Stripe takes payments, keeps your saved card, runs subscriptions and works out sales tax.
• EasyPost and the carriers we ship with, such as USPS, UPS and FedEx, get the name, address and phone number on each shipping label.
• Resend delivers our emails.
• Anthropic reads the photos you choose to have read.

We may also share information when the law requires it, to protect someone’s safety or our rights, or with whoever takes over the business if it is sold. Each of these companies has its own privacy policy.

Cookies and storage in your browser

We don’t use advertising or tracking cookies, and we don’t run analytics. Your browser keeps only what the site needs to work: your sign-in, a guest’s cart, and small things such as the page to return to after signing in. Stripe sets cookies on its payment form to prevent fraud.

How long we keep it

We keep your account and equipment while you have an account. We keep order and payment records for as long as tax and accounting laws require, usually seven years. If you ask us to delete your account, we delete it with your equipment and photos, and keep only the records the law requires.

Your choices

• Change your name, saved addresses and card on your Account page.
• Edit or remove your machines and their photos at any time.
• Ask us for a copy of your information, to correct it, or to delete your account, using the contact details below.

We answer every request within 30 days. We may need to confirm it’s really you first.

Keeping it safe

Every connection to the site is encrypted. Security rules let each customer reach only their own account, and only staff who need it can see customer information. No system is perfectly secure, so if a breach ever affects your information, we’ll tell you as the law requires.

Children

This site isn’t meant for children under 13, and we don’t knowingly collect their information. If you think a child has given us information, contact us and we’ll delete it.

Changes to this policy

When we change this policy, we update the date at the top. If a change affects how we use information we already have, we’ll tell you on the site or by email before it takes effect. Buying from us is also covered by our Terms of sale and use.

Contact us